Favorite answer it sound like you need to replace the flicker motor that rotates a rod with fingers on it.
Electric fireplace flame motor not working.
There is a toggle switch on the left top of your unit which is the manual switch that switches between the 3 functions of heat heat with light and remote.
Re install the flame motor first by reversing the directions of disassembly.
If everything looks good it s probably time to replace your flame motor.
As the motor turns that rod it simulates the effect of flames flickering thus the term.
Helpful expert reply by.
The other case is that the flame on your electric fireplace is powered by a motor that creates movement.
Remove the motor mounting screws and remove the motor from the mounting bracket.
Check the wiring to make sure that all connections have good contact.
If it s not call customer service.
Leave the fireplace for a period of time to cool down and then try using it again.
Removing the flame motor to remove the flame motor you have to remove the flame rod first in step 8.
You can check this in one of two ways.
They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame.
The ember bed is glowing but there s no flame.
The wire has short circuited.
Homeowners traditionally mount an electric fireplace against a wall.
The circuit breaker trips or blows a fuse when turned on.
It this was switched to heat that could be the reason you don t have the other function.
If you have a voltage tester you can easily check the power outlet for voltage to ensure there is power available in the outlet.
How to re install the flame rod and the flame motor.
When a wire comes loose or the motor stops functioning the flame will freeze.
The electric fireplace may have overheated and gone into overheat protection mode.
Open the back panel of the unit.
If so please help support my efforts when you shop at amazon it costs you nothing extra.
Ask the experts a question.
Although most electric fireplaces perform to their specifications occasionally a problem can arise that causes it to stop working.
Turn your electric fireplace off at the unit and turn it off and unplug the power cable at the wall socket.
Look for exposed and frayed wires.
Because electric portable fireplaces run off electricity the first place to check is in the power supply when the unit is not working.